No Return Policy – Terms and Conditions
Welcome to Texongo. Please read our Terms and Conditions carefully before making a purchase. By completing your order, you agree to these terms.

1. No Returns, No Exchanges
All sales made on our website are final. We do not accept returns, exchanges, or refunds for any products once an order is confirmed and processed. Please ensure you review your order carefully before completing the purchase. Fabric once cut could not be returned or exchanged.

2. Order Accuracy
We make every effort to ensure that product details, images, and descriptions on our website are accurate. However, due to differences in screen settings and lighting, colors and textures may appear differently in person. We encourage you to verify your selections before finalizing your order.

3. Defective or Damaged Goods
While we do not accept returns or exchanges, if you receive a defective or damaged product, please contact our customer service team immediately at connect@texongo.com or +919301598498 within [1] day of receiving your order.
In case of defective or damaged products, we may offer the following solutions:
• Replacement: We may send you a replacement item.
• Refund: In rare cases, a full refund may be offered, subject to our review of the issue.
To assist us in resolving the issue quickly, please provide:
• A description of the problem
• Photographs of the damaged or defective item
• Your order number and contact details

4. Order Cancellation
Once an order has been placed and confirmed, it cannot be cancelled or modified. We encourage you to review your order thoroughly before submitting it.

5. Shipping Costs
Shipping fees are non-refundable. In cases of defective or damaged products, we may cover the return shipping costs if the issue is deemed valid. Otherwise, customers are responsible for any return shipping fees, if applicable.

6. Customer Responsibility
We strongly advise customers to double-check product descriptions, gsm and all relevant details before completing the purchase. It is the customer’s responsibility to ensure the item they are purchasing meets their requirements.

7. Contact Us
If you have any questions or concerns about our No Return Policy or need assistance with a defective or damaged product, please reach out to our customer support team at:
Email: connect@texongo.com
Phone: +91-9301598498 , 011-35720657
Operating Hours: Monday-Saturday ( 10:00AM – 6:00PM IST )

8. Legal Disclaimer
This policy is subject to local consumer protection laws, and we reserve the right to amend or update these terms at any time without prior notice. Any changes to this policy will be posted on this page.